New to Mobile Phone Banking? Got Questions? Find the answers here.

1. What is mobile phone banking?
2. What is electronic money?
3. What is GCASH?
4. How Do I Download the GCASH Menu?
5. How Do I Activate My GCASH Service?
6. How Do I Access the GCASH Menu?
7. What is Cash-In and Cash-Out?
8. How Do I Load GCASH Into My Phone?
9. How do I send GCASH from my mobile phone to another mobile phone?
10. How do I convert my GCASH into cash?
11. How much GCASH can I store in my cellphone?
12. What is the maximum/minimum amount I can send or receive?
13. How Do I Inquire my GCASH Balance?
14. How Do I Change my M-PIN?
15. How can someone from overseas send GCASH to someone in the Philippines?
16. What number can I call for GCASH service concerns?
17. I lost my phone? Did I lose my GCASH too?
18. I want to use my phone to transact with my bank, but there is no cellphone signal. What should I do?
19. I did not receive any confirmation/notification message of my GCASH transaction with the bank?

GCASH REMIT FAQS

1. What is GCASH REMIT?
2. Is GCASH REMIT service different from GCASH Advise & Pay service?
3. Why did you change the name?
4. Why should I use GCASH REMIT?
5. How does GCASH REMIT work?
6. Does the BENEFICIARY have to be registered to GCASH to claim the remittance?
7. How will the BENEFICIARY know that he has a remittance to be claimed?
8. Where can the BENEFICIARY claim the remittance?
9. How much will the BENEFICIARY be charged for the transaction?
10. What does the BENEFICIARY need to present in order to claim the remittance?
11. BENEFICIARY has received a notice from 2887 regarding a remittance through GCASH REMIT. Why was it not accepted at the GCASH outlet?
12. Will the BENEFICIARY be charged for the SMS message received from 2887?

Mobile phone banking is the term used to describe the use of a mobile phone to facilitate regular banking activities including deposits, withdrawals, payments. and money transfers.

.:. back to top

Mobile money refers to money which is exchanged or transfered via a mobile phone and is linked to a mobile wallet that is linked to the SIM card in their mobile phone. The ability to link a bank account to a mobile wallet to execute financial transactions is providing an unparalleled level of flexibility and convenience to a growing number of rural bank clients in the Philippines. Mobile money can be used to transfer money person-to-person, allow someone to remotely deposit and withdraw mobile money to or from their bank account, pay for bills, or buy and sell anything using mobile money and their mobile wallet.

.:. back to top

GCASH is a Globe service that turns your cellphone into an electronic wallet. With GCASH, you can easily and conveniently:

• send money both here and abroad
• receive GCASH and exchange it for cash
• make payments
• shopping
• transfer money from one cellphone to another

.:. back to top

1. In your phone's SIM, go to Globe         Services Menu and click it. 2. Scroll down and look for myFavorites Menu and Click it. 3. Click on AddFavorites 4. Click on Money and wait for 10 seconds as your cellphone starts to connect to the Globe System 5. Click on GCASH to download GCASH menu into your cellphone's SIM 6. Once download is complete, you will receive this message.

.:. back to top

1. In your cellphone's SIM, go to     Globe Services Menu and     click it.     2. Scroll down and look for         myFavorites Menu item and         click it.     3. Scroll and look for GCASH Menu         and click it. 4. Scroll down and look for     Register, click it. 5. Nominate 4-digit MPIN to     secure your GCASH acct     and click OK. 6. Enter your 4-digit MPIN and you will     see masked characters represented      by an asterisk (*) 7. Enter the Complete Maiden     Name of your mother (up to     16 characters) and click OK. 8. Enter First Name (up to 20     characters) and click OK. 9. Enter Last Name (up tp 20 characters)     and click OK. 10. Enter your complete address     (up to 40 characters) and click     OK. 11. Enter Telephone Number     with area code (up to 11 characters)     and click OK. 12. You will receive a confirmation     message after sending.

You will then receive an acknowledgement notice of the successful registration.

Also, it is important that you register your real name and details as the information will have to match your I.D. The information will be used for verification by Customer Service for any GCASH inquiries or transactions.


.:. back to top

1. In your cellphone's SIM,     Go to Globe Services     Menu and Click it.     2. Scroll down and look for myFavorites         Menu and Click it. 3. Scroll down and look for GCASH Menu         and click it. 4. Scroll down and select desired Transaction from Displayed options

.:. back to top

• Cash-In is the term used for converting your cash into GCASH. See question no. 5, How do I load GCASH into my phone for details on how to Cash-In.
• Cash-Out is the term used for converting your GCASH into cash. SeeGo to your nearest Rural Bank or Globe

.:. back to top

• Go to your nearest Rural Bank or Globe Business Center
• Fill up the Globe GCASH Service Form
• Show required identification to frontliner
• Give the frontliner the cash plus the processing fee and bank will send the GCASH to your mobile phone number directly.

.:. back to top

You can only send GCASH to Globe or TM subscribers in the following manner.

1. Scroll down and look for Send GCASH click it. 2. Enter 4-digit MPIN and click OK. 3. Enter your 4-digit MPIN and you will see masked characters represented by asterisks (*). 4. Enter 11-digit Mobile phone number of the recepient and click OK. 5. Enter the Amount of GCASH Value to be transferred/sent. 6. Enter 70-Character optional message that can be used for some instructions.

Both you (the sender) and the recipient will receive a Confirmation Message bearing the same transaction reference number, the amount sent or received, date and time.


.:. back to top

• Go to your nearest Rural Bank or Globe Business Center
• Fill up the Globe GCASH Service Form
• Show required identification to the person in-charge.
• Send GCASH from your phone to the GCASH service phone of the bank or outlet. Pay the processing fee. You will then receive your cash.

.:. back to top

• Maximum amount you can store in your GCASHwallet is P40,000.
• Accredited GCASH merchants, however, have higher wallet limits depending on their merchant application.

.:. back to top

• For phone to phone (P2P) transfer, the minimum amount is PhP1.00.
• The maximum amount you can send or receive P2P is P40,000 in a day. This is also called the wallet limit. Note that the total amount you can transfer or receive in a month is limited to P100,000.
• However, a Rural Bank or other GCASH outlet servicing your transaction may have set its own maximum limits for cash-out or cash-in transactions, which can be lower than the PhP40,000 daily or the PhP100,000 monthly limit.

.:. back to top

• Go to GCASH Menu (Globe Svcs+ > MyFavorites > GCASH)
• Select Balance
• Enter your M-PIN
• You will receive a message indicating your GCASH balance

.:. back to top

• Go to GCASH Menu (Globe Svcs+ > MyFavorites > GCASH)
• Select Others
• Enter your Old M-PIN
• Enter your New M-PIN
• You will receive a message indicating that you have successfully changed your MPIN

You can also change your M-PIN using Text-Based:

Send CHG(space)(Old M-PIN)(space)(New M-PIN) to 2882
Ex: CHG 1234 3421


.:. back to top

• Go to any Authorized International GCASH Outlet that accepts Cash-in transactions.
• Fill up a Globe GCASH Service form.
• Pay the processing fee.
• Present a Valid I.D.
• Pay the processing fee to the frontliner.
• Frontliner will send the GCASH to your beneficiary and give an Account Receipt of the transfer and an Official Receipt of the processing fee.
• Beneficiary will receive GCASH and a text confirmation of the transaction.

.:. back to top

GCASH transactions to access code 2882: P1.00. These following transactions are FREE of charge if you use the SIM menu: Registration Balance Inquiry Sending GCASH Request for Last Transaction Change M-PIN

.:. back to top

Call 2882 for any issues or questions that you have about GCASH services.


.:. back to top

The answer is NO. But you have to do the following:

• Call Globe Customer Service to report the loss of your cellphone. For Metro Manila landline, call (02) 739-2882; toll free number from any Globe line 1800-8-2882882 or dial 2882 from any cellphone with Globe SIM.
• Specify that you have a GCASH Wallet and you want it blocked/suspended.
• To unblock the access and claim your GCASH, go to any Globe Business Center. Present a valid ID; the frontliner will ask you several questions for validation. After successfully answering the questions, you may cash out your GCASH wallet or transfer the balance to a new SIM.M

.:. back to top

• If you are have enrolled for any mobile banking service with your rural bank, call your rural bank via landline and report the incident.
• Your bank may recommend other ways of serving you.

.:. back to top