Frequently Asked Questions

• Note the date and time of your last transaction inquiry.
• If found to be complete, report the incident to the bank and verify if they have received the notification message.
• If they did receive a notification message, then note the trace number or call Globe’s Customer Service. Provide customer service with the date, time, and the amount of your transaction.
• Call Globe Customer Service for any discrepancies noted:

•Metro Manila landline (02) 739-2882           •Toll free from any Gobe line 1800-8-2882882           •Cellphone with Globe SIM 2882

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Frequently asked questions about GCASH Remittances.

GCASH REMIT is the instant cash pick up service of GCASH. A sender may choose to send remittance from abroad through our GCASH REMIT international partners. The beneficiary can pick-up the remittance at any accredited GCASH REMIT local outlet. Recipients who are not Globe or TM subscribers can still claim the remittance. Globe and TM subscribers instantly receive a text alert when money has been sent.

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No. The remittance service of GCASH Remit is the same as the GCASH Advise & Pay service but now made better. GCASH remit now offers more outlets abroad and in the Philippines where you can send or receive your remittance! You can still expect the same speed, affordability, convenience and security that you have always experienced in the past.

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This is part of our effort to make the brand name simpler and since we are offering a remittance service, we would like to be recognized with what we offer. Thus, the new name, GCASH Remit.

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FAST
AFFORDABLE compared to other cash pick-up
services
CONVENIENT
SECURE
BENEFICIARY need not be a Globe/ TM subscriber, but if the beneficiary has a Globe/TM mobile phone, he gets an automatic SMS informing him of the remittance and the GCASH Remit REFERENCE CODE

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The SENDER goes to a GCASH REMIT-accredited remittance partner, fills out the partner’s remittance form, presents valid ID, pays, and receives a receipt with a reference code, which should be passed to the BENEFICIARY. If the BENEFICIARY has a Globe/TM mobile number, SENDER provides the BENEFICIARY’s Globe/TM mobile number to the remittance partner and the BENEFICIARY will receive an SMS notification which bears the reference code.

The BENEFICIARY goes to any GCASH REMIT outlet accepting GCASH REMIT payouts, fills out the GCASH Service Form, presents a valid ID, and receives the money.

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The BENEFICIARY NEED NOT BE registered to GCASH to claim the remittance. The BENEFICIARY NEED NOT BE a Globe/TM subscriber either. Even beneficiaries WITHOUT A MOBILE PHONE can claim a GCASH REMIT remittance.

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If the BENEFICIARY has a Globe/TM mobile number, he will receive an SMS message from Access Number 2887 informing him of the remittance. This assumes that the SENDER has provided the BENEFICIARY’s Globe/TM mobile number to the remittance partner where he made the transaction. The SMS message from 2887 contains the transaction reference number which the BENEFICIARY would need to claim the remittance.

2887: “Punta na kayo sa GCASH REMIT outlet para kunin ang inyong remittance. Ipakita ang ref. no. AB123456 at ID. Call 2882 para malaman ang GCASH REMIT outlet na malapit sa inyo.

translated as, “Go to any GCASH REMIT outlet to claim you remittance. Please present your ref. no. AB123456 and ID. You may call 2882 to learn which GCASH REMIT outlet is near your place.”

If the BENEFICIARY does not have a Globe/TM mobile number, the SENDER will have to be the one to inform the BENEFICIARY of the transaction reference code.

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The BENEFICIARY can claim the remittance at any GCASH REMIT outlet accepting GCASH REMIT payouts. The BENEFICIARY can call 2882 toll-free from his Globe/TM mobile phone or 739-2882 from a landline to know where the nearest GCASH REMIT outlet is.

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The BENEFICIARY will not be charged any service fee when he claims the remittance.

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The BENEFICIARY has to bring with him the transaction reference code, as well as a valid ID. He cannot authorize another person to claim the remittance in his behalf. The FULL NAME OF THE BENEFICIARY AND HIS ADDRESS, which you encode in GCASH WIRE PORTAL, has to MATCH the same information on the BENEFICIARY’s ID.

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After the SMS message has been received by the BENEFICIARY, the SENDER can still CANCEL the transaction by going to the remittance partner where he made the transaction. If the SENDER decides to cancel the transaction, the BENEFICIARY will receive a message from 2887 informing him of the cancellation. In case the BENEFICIARY does not have a Globe/TM mobile phone, the SENDER has to inform the BENEFICIARY about the cancellation.

2887: “Sorry, ang inyong remittance na may ref. no. WC167692 ay hindi na maaaring ma-claim. Mabuting makipag-ugnayan po kayo sa sender sa lalong madaling panahon."

translated as, “Sorry, but your remittance under ref. no. WC167692 is not available anymore. You may contact your SENDER regarding this the soonest.”

The BENEFICIARY provided an incomplete or incorrect reference code to the outlet.
The SENDER provided the wrong name or address and the discrepancy is major.
The BENEFICIARY presented an invalid ID or has no ID at all.

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The BENEFICIARY will not be charged for the message from 2887.


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